FAQs
Do you offer refunds or exchanges?
We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 30 days for a return or exchange. Please ensure the product is unused and in its original condition.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), and other secure payment gateways.
Do you offer discounts or promotions?
Yes! We frequently offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals.
How can I contact customer service?
You can contact our customer service team through our “Contact Us” page, via email at support@[Vertex].com, or through our social media channels. We're available to assist you Monday to Friday, 9 AM to 5 PM (EST).
How long does shipping take?
Typically, orders take between 7-21 business days for delivery. We will provide tracking information so you can monitor your order.
Can I cancel or modify my order after it's placed?
We begin processing orders quickly to ensure fast delivery. If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After that, it may not be possible to make changes.
What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will guide you through the process of returning the item or issuing a replacement.
How can I track my order?
Once your order has shipped, you will receive an email with tracking details. You can use this information to track your order directly on the carrier’s website.